Awards & Accreditations
At Melody Care, we are immensely proud of the exceptional home care services we provide across Surrey and Hampshire. Our awards and accreditations reflect our unwavering commitment to quality and professionalism. Over the years, we’ve been recognised for maintaining high standards of care, always prioritising the wellbeing and dignity of our clients.
Our Awards
We’re incredibly proud to have been named one of the Top 20 Home Care Providers in the UK for 2025 by Homecare.co.uk — a national recognition based on the reviews of the families we support. This award is a testament to the outstanding dedication and compassion our team brings to their work every single day.
In 2024, we were honoured to be named Finalists in both the Surrey Care Awards and Hampshire Care Awards for Home Care Provider of the Year, highlighting the consistent quality of care we provide across the region. We’ve also been proud to win the following awards in previous years:
- Innovation in Recruitment & Retention 2022 (Surrey)
- Care Worker of the Year 2019 (Hampshire)
- Newcomer of the Year 2019 (Hampshire)
- Innovation and Good Practice in Staff Recruitment & Retention 2018 (Surrey)
- Beyond the Call of Duty Care at Home 2018 (Surrey)
Our Partners
At Melody Care, we’re proud to partner with organisations that share our values — helping us support our carers, raise standards, and deliver the best possible care.
Care Friends
We were one of the first care providers in the UK to work with Care Friends, a brilliant referral app that rewards our carers for helping to grow the team. Staff can share job opportunities with friends, family, or on social media and earn points (with real cash value) at every step of the referral process. It’s a simple and rewarding way to bring more great carers into the Melody Care family.
Care Quality Commission (CQC)
All of our managed care services are fully regulated by the Care Quality Commission. We’re proud of our most recent inspection reports, which reflect our dedication to delivering safe, effective, and high-quality care, both for our hourly and live-in clients. You can view our latest CQC reports directly on their website.
Care Workers’ Charity
We’re proud to support the Care Workers’ Charity, an organisation that provides grants and resources to people working in the care sector. From financial aid to mental health support, the charity plays a vital role in supporting carers through life’s challenges, and we’re committed to helping raise awareness and funds for their work.
Hampshire Care Association
As members of the Hampshire Care Association, we’re connected to a strong network of residential and home care providers across the county. The association works closely with local authorities to support best practice in care and ensure the voice of carers and providers is heard.
Surrey Care Association
We’re also proud members of the Surrey Care Association (SCA), which supports care providers across the region through training, advocacy, and networking. Our founder Simon Carter is the former Chairperson of the SCA and remains a passionate advocate for raising standards in care.
Homecare.co.uk
Melody Care is proud to be listed on Homecare.co.uk, the UK’s leading home care review platform. With over 10,000 care providers featured and millions of visits each year, it offers families a trusted way to find high-quality care, and we’re pleased to maintain a strong presence and glowing feedback on the site.
Living Wage Foundation
We were the first care agency in Surrey and Hampshire to become an accredited member of the Living Wage Foundation. This reflects our belief that everyone deserves fair pay for the vital work they do, and our commitment to supporting carers not just professionally, but financially too.
Neuroblastoma UK
Melody Care is honoured to be a corporate partner of Neuroblastoma UK, a charity funding vital research into a rare and aggressive childhood cancer. Our founder, Simon Carter, has a personal connection to this cause and is deeply committed to raising funds and awareness in memory of a young boy named Greg, who inspired our ongoing support.
Sticky People
To help us recruit the very best carers, we partner with Sticky People, a specialist provider of recruitment tools for the care sector. Their easy-to-use psychometric testing helps us identify candidates who share our values, ensuring every new team member is a great fit — not just on paper, but in practice.
“I am very happy with the service; the staff are all very caring. Melody Carers come four times per day; they are all lovely and helpful which makes me feel good. They do their best to rise to the challenge of staggering their visits evenly throughout the day. There is always a Duty Senior on call available for any queries which is helpful.”
- Pam S, Aldershot Client
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